Cancel before an order ships — full support for post-delivery returns is on the way.
You can cancel any order yourself, free of charge, as long as it hasn't shipped yet. Open your order history, select the order, and use the cancel option on its detail page. Reserved stock and any applied coupon usage are released immediately.
Once an order shows as Shipped or later in its status timeline, self-serve cancellation is no longer available — contact support and we'll do what we can.
We don't yet have a self-serve returns flow for items you've already received. If something arrived damaged, wrong, or not as described, email support with your order number and we'll sort it out manually while we build this out properly.
Since checkout is currently Cash on Delivery only, a cancelled order before delivery has nothing to refund. Once online payments launch, refunds for a cancelled or returned order will go back to the original payment method.